Precision Polling Privacy Policy

June 21, 2010

Precision Polling is a self-service website provided by SurveyMonkey for running phone surveys. Your privacy is very important to us. We are committed to protecting the privacy of those being surveyed as well as the privacy of those conducting surveys.

This Privacy Policy is governed by the Precision Polling Terms of Service. By using Precision Polling, you are agreeing to the collection and use of your personal information, the personal data of potential survey participants provided by you, and survey results. These policies are described below.

We may periodically make changes to this Privacy Policy that we will include on this page. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it. This Privacy Policy supersedes the general SurveyMonkey Privacy Policy, which does not apply in respect of Precision Polling.

If you have any privacy-related questions or concerns that aren't covered here, please contact us.

Your Personal Information

When you create a Precision Polling user account, we collect account information including but not limited to your first name, last name, organization, and contact details (email address, phone number, and mailing address). We collect your personal information when a survey creator provides it to us for the purpose of conducting their survey. Our policy is:

  • We will never use your personal information and survey data except for the purposes of:
    • Maintaining, improving and providing our service to you,
    • Sending you certain communications,
    • Assisting you if you are having technical difficulties,
    • Monitoring compliance with our Terms of Service, or
    • If required by law or regulation.
  • Your survey data (questions and responses) is confidential to you. We will never use your survey data other than in accordance with this privacy policy unless we have your consent.
  • We will not spam you. We may contact accountholders about the following things (but you may opt-out of some of these through your account’s "Email Settings" page):
    • Transactional messages related to your account or use of the service.
    • Survey status updates.
    • Announcements about Precision Polling features or news.
  • We will never disclose your data or personal information to third parties except:
    • If you expressly consent.
    • If required by law or regulation or we believe disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us,
    • To our third party service providers (who will only use your data so they can assist us to provide our services to you, and for no other purpose),
    • To a successor entity upon a merger, consolidation or other corporate reorganization in which SurveyMonkey participates or to a purchaser of all or substantially all of SurveyMonkey’s assets to which the Precision Polling product relates.
  • We will never sell, rent, or share your personal information to or with anyone without your express consent.
  • Other users may not see any of your survey data or personal information. In the future, we might introduce a groups/team functionality, where individuals can opt into sharing data (e.g. in an anonymized, aggregated format at a public location), but this will be voluntary and opt-in only.
  • You may access, update, or delete your personal information by accessing your "My Account" page.
  • You may delete your account at any time by contacting us.
  • Where we have collected your personal information on behalf of a survey creator, contact the survey creator if you want to access, update, or delete that information. If the survey creator has their own privacy policy, please refer to it.

Payments Information

We accept payments using third-party payments processors. We do not collect or store any payment information, such as credit card numbers. Your use of these payment systems will be governed by separate terms between you and the processor.

We currently offer Google Checkout and PayPal.

Protecting Poll Participants

Running a phone survey requires a phone list of potential people to call. To use our system, survey creators upload a phone lists to our servers. Each entry in this list may include additional demographic information, or other such data which is necessary for analysis but which might be sensitive in nature.

We regard poll participant information in these lists as confidential. We will never display, sell, rent, or share any information in these phone lists with anyone besides the survey creator or as detailed above in the -Y´Your Personal Information¡ section.

If you are a survey respondent, we may also collect personal information from you on behalf of the survey creator whose survey you have responded to (e.g. if your personal information is elicited in a survey). Survey creators may have their own privacy policies which apply. We encourage you to read any such policy.

Survey Results

We will protect the confidentiality of our users' phone surveys. We will not disclose any of the following without explicit permission:

  • Survey content
  • Survey results
  • Details of who is being called (see above)
  • Parameters about how and when to run the survey

We may introduce a feature allowing you to opt-in to make your survey results public, hosted on our web site or elsewhere. Such public results will not include any personally identifying information about survey participants.

Aggregate Information

While we safeguard and regard as confidential all user, survey participant, and survey information, we do reserve the right to disclose information about our system in aggregate, such that we do not release any information that would specifically identify a person or survey content. For example, we could disclose information like "What is the average phone list size of a 500 question survey?" or "How many calls has our system made in the past week?"

Cookies and Log Files

The PrecisionPolling.com website sends a "cookie" to your computer that contains an identification number that is unique to the computer you are using. We use this cookie to provide you with a continuous experience, and for us to record how our site/service is being used.

As is done with most web sites, we log each visit to each web page. A log entry can contain information typically found in the "header" of your web browser's request such as the browser type you used, your Internet Protocol address, and the date and time of day. We may also log your cookie's identification number and the URL of the last site you visited. This log information is important for security, audit, quality improvement, as well as for monitoring the health of our service.

Children Under Thirteen

Precision Polling is not intended for, and is not directed to, children under the age of thirteen. SurveyMonkey does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under thirteen, please ask your parent or guardian to contact us at for more information.